Privacy Policy

When you request samples, download specifications, or contact our trade desk, we may collect your name, business email, phone number, company, project address, and any details you provide about your brief.

We also collect technical information automatically, including IP address, device type, browser, and pages viewed, to keep teakandrope.com.au secure and to improve the experience.

Your information is used to respond to enquiries, send sample kits, share specification documentation, manage trade accounts, and, only with your consent, to keep you informed about new collections, technical bulletins and showroom events.

We do not sell personal information. We do not share data with third parties for their own marketing.

We use first-party and limited third-party cookies for functionality (e.g. remembering your sample basket) and aggregate analytics. You can adjust cookie preferences at any time. See our Cookie Policy for the full breakdown.

Data is stored on infrastructure secured by Australian and international standards. Project enquiry records are retained for up to seven years to support warranty claims and statutory obligations. Marketing data is retained only while your consent is current.

Under the Australian Privacy Principles, you may request access to, correction of, or deletion of your personal information. To exercise any of these rights, email Hello@teakandrope.com.au. We respond within 30 days.

Teak & Rope Pty Ltd · 170/172 Adderley St W, Auburn NSW 2144 · Hello@teakandrope.com.au · +61 02 5566 0008